This Privacy Policy explains how Olvynex (“Olvynex”, “we”, “us”) collects, uses, shares and protects personal information when you visit olvynex.com, contact us about a project, or use a website, web application or mobile application published by Olvynex that links to this policy (together, the “Services”).
Where an Olvynex application has its own app-specific privacy notice, that notice applies together with this policy and takes priority for that application.
1. Information we collect
Information you give us
- Contact and inquiry details: your name, email address, company, phone or WhatsApp number, project type, budget range and the project details you share through our contact form or by email.
- Account information (applications only): if an Olvynex application requires an account, details such as your name, email address, username and password (stored in hashed form).
- Content you submit: messages, files, feedback or support requests you send to us.
Information collected automatically
- Device information: device type, operating system, browser type, app version, language settings and unique device or app identifiers.
- Usage information: pages or screens viewed, features used, links clicked, the date and time of your visit, and crash or performance logs.
- Network information: IP address and approximate location derived from it (for example, country or city). We do not collect precise GPS location unless an application clearly asks for it and you allow it.
2. How we use information
- To respond to inquiries, prepare proposals and communicate with you about projects.
- To provide, operate, maintain and secure the Services, including account access.
- To fix bugs, monitor performance and improve features and usability.
- To send service-related messages, such as security notices or changes to these terms.
- To comply with legal obligations and to protect our rights, users and systems.
We do not sell your personal information, and we do not use it for third-party advertising.
3. Cookies and similar technologies
Our website uses cookies and similar technologies that are necessary for it to work, such as remembering form submissions and keeping the site secure. If we enable analytics or other optional cookies, we will describe them here and, where required by law, ask for your consent before setting them. You can control or delete cookies through your browser settings.
4. Analytics
We may use privacy-conscious analytics tools to understand how the website and our applications are used, such as which pages are visited or where errors occur. Analytics data is used in aggregated form to improve the Services. The specific analytics providers in use, if any, are listed in Section 5.
5. Third-party services
We rely on trusted service providers to run the Services. They process information only on our behalf and under appropriate confidentiality and security obligations. Depending on the Service, these may include:
- Website hosting and infrastructure — to store and deliver our website and applications.
- Email delivery — to send and receive inquiry and service emails.
- Font and content delivery — for example, web fonts loaded to display the website correctly.
- App stores — Apple App Store and Google Play, which have their own privacy policies for downloads, purchases and reviews.
- Crash reporting and analytics — used in some applications to detect errors and improve stability.
An up-to-date list of the providers used by a specific application is available in that application’s app-specific notice or on request.
6. Payments
If a Service offers paid features, payments are processed by the relevant app store or by a payment processor. We do not store full card numbers on our systems. We may receive limited details, such as the transaction status, amount and the last four digits of a card, to confirm and support your purchase.
7. Data retention
We keep personal information only for as long as needed for the purposes described in this policy. Inquiry information is generally kept for up to 24 months after our last contact, unless a project or legal requirement needs it longer. Account information is kept while your account is active and deleted or anonymised within a reasonable period after you close it, unless we must keep it to meet legal obligations.
8. Data security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls, and keeping software up to date. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly to any incident.
9. Children’s privacy
Our website and general Services are not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it. If an Olvynex application is designed for younger users, its app-specific notice will explain how it complies with the applicable children’s privacy rules.
10. Your rights
Depending on where you live, you may have the right to access, correct, update or delete your personal information, to object to or restrict certain processing, to withdraw consent, and to request a copy of your data. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
11. Data deletion requests
You can ask us to delete your personal information at any time:
- In an application: use the “Delete account” option in the app’s settings, where available.
- By email: write to info@olvynex.com with the subject “Data deletion request”, the name of the website or application, and the email address linked to your account.
We will confirm your request and complete deletion within 30 days, except for information we must keep for legal, security or fraud-prevention reasons.
12. Olvynex applications
This policy is the main privacy policy for applications published by Olvynex. Each application may link here from its App Store or Google Play listing, its in-app settings or account screens, and its website. When an application collects additional data types or uses additional services, we will publish an app-specific notice that describes exactly what it collects, why, and which providers it uses.
13. International transfers
Our service providers may process information in countries other than your own. Where this happens, we take steps to make sure your information remains protected in line with this policy and applicable law.
14. Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page and, for significant changes, provide a more prominent notice on the website or in the affected application.
15. Contact us
If you have questions about this policy or how we handle personal information, contact us at:
Olvynex
Email: info@olvynex.com
Website: olvynex.com